Recived a reminder?

It's best to use the payment slip sent to you. If you no longer have it, you can transfer the outstanding amount directly to the account with IBAN CH7509000000300076056. In any case, please quote our reference number (see the example) or contact us directly. (Please see My request was not answered. What do I do now?)

In principle it is possible to pay in instalments. Please note, however, that the amount of the instalments must be in a reasonable relation to the claim: basically each instalment should cover at least 10 % of the total outstanding amount. If you don't pay an instalment or you pay it late, we will demand immediate payment of the entire balance, plus a surcharge of CHF 15.00 per instalment. You can transfer the first instalment immediately using one of the payment options unter «Payment». We will send you further payment slips after we receive the first instalment.

We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doing continuing education or are ill) we can put your dossier on hold and enable you to pay off the claim in the future. Please note, however, that we consider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. If you apply for a payment plan you should include documentation about your current situation so that we can consider your proposal.

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Under certain circumstances (excluding, for example, claims related to mandatory basic health insurance), it may be possible to agree on an amicable settlement of all claims and counterclaims. If you intend to propose a settlement, bear in mind that the higher the figure you suggest, the more likely it is to be accepted. Please include full documentation with your application, especially documents related to your financial situation, so that we can examine your offer in depth.

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We'll be happy to take your personal situation into consideration. Under certain circumstances (for example if you're doinig continuing education or are ill) it may be possible to agree to put the debt collection procedure on hold and enable you to pay off the claim in the future.

Please note, however, that we vonsider your payment schedule to be binding and that it must be strictly adhered to. It's best to transfer the first instalment now to show us that you consider your payment plan binding. Please include full documentation with your application for suspension, especially documents related to your financial situation, so that we can examine your offer in depth.

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If we initiated a procedure to collect a debt from you and you would like to have paid the full debt in question, you will be charged a cancellation fee of CHF 99.00 to cover our approval of the cancellation and the resulting expenses. As soon as we have received this fee and any outstanding balance owed by you, you will receive confirmation from us that the procedure has been cancelled. To ensure prompt payment, please also see «Payment».

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We're sorry you couldn't find what you needed in our FAQ. You can reach us anytime from Monday to Friday from 8h to 12h and 14h to 17h at 031.330.49.45 or via email.